Digicom Technology News

Video communications is becoming pervasive and organisations are adapting their internal communications strategy to accommodate an increasingly dispersed and mobile workforce.

Video conferencing remains a key internal communications technology, but IPTV, streaming video and digital signage are increasingly complementing it. In the past video conferencing perhaps was the stand alone AV solution of choice for communications whether external or internal. It still plays a central role and will continue to do so.

The big news is based around mobile devices, and organisations are rushing to embrace the concept of BYOD Bring Your Own device. The BYOD phenomenon is both real and multi-faceted. Employees are, in their spare time, also consumers who are developing an increasing attachment to the connected world that mobile devices bring which is driving this trend. 

Video is the new audio, with the availability of a consumer-driven infrastructure driving pervasive use but it brings with it corporate challenges. One of the primary concerns is the availability of bandwidth on the network and whether the use of tools such as corporate video will swamp the network. However, this issue can be overcome through multicast technology which enables efficient distribution over the network.

 If you would to discuss your organisations internal communications strategy, please contact Digicom today.

Ricoh Company, Ltd. is advising companies that improving document processes such as sales and marketing, customer communications, customer onboarding, service and support, developing new products, and billing and collection, which are traditionally seen as a strategy primarily for cost reduction, could yield some surprising revenue benefits - in fact, a potential increase of approximately 10 percent to the top line based on a recent IDC white paper sponsored by Ricoh.

The reasoning? Improved document processes can enhance the overall experience of a customer's interaction with an organization. Efficient processes, which allow for greater focus on the customer's needs, can have a positive impact on customer satisfaction, which is critical for retention and revenue growth. On the other hand, customers may flee to competitors if confronted by inefficient and ineffective customer-facing document processes.

These assertions are backed by research reported in a new IDC white paper sponsored by Ricoh, "Organizational Blind Spot: The Role of Document-Driven Business Processes in Driving Top-Line Growth (September 2012)." The white paper is the second major product of Ricoh's new Process Imperative initiative for improved information management. The white paper is based on IDC's recent global study of 1,516 document-driven business process owners and information workers.

Deficient document processes may cause customers to defect, the research revealed. Sixty-nine percent of respondents said they would be less likely to do business with companies having inefficient or ineffective document processes. Sixty percent said they would take their business elsewhere, and 57 percent said they would tell others not do to business with these companies.

The good news is that better document processes have the potential to improve revenue. More than 8 in 10 respondents indicated that optimizing customer-facing document driven business processes would increase revenue - on average by 10.1 percent. This could be achieved by improving customer communications, streamlining the sales and customer on-boarding process, and improving customer support.

"This is great news for executives who are struggling to prioritize business process improvements," said Sergio Kato, Deputy General Manager, Ricoh's Global Marketing Group/Services Business Center. "No longer do they have to wonder if tackling document processes will yield a big enough return to justify the investment. Especially in this economic climate, any process that can both reduce costs and improve revenue is a win-win and should rise to the top of the priority list."

For more information on Digicom's document and information processing solutions, please visit Digicom's website.

Chief is now shipping its kits designed for integrating iPads into AV environments. The kits include the FSBI2B portable iPad interface, which works with the latest two generations of the iPad. The snap fit is designed for easy removal for the user on the go.



The KRA400B weight plate accessory, also available separately, accommodates the minimum weight requirements of K1-series dynamic mounts. The weight allows the gas spring arms to function ideally with the FSBI2B.

• Chief has bundled the portable iPad interfaces with Kontour Series mounts for fast and simple ordering.

• K0W1I2B -- Kontour single display pitch/pivot flush mount with FSBI2B portable iPad interface

• K1C1I2B -- Kontour single display column mount with FSBI2B portable iPad interface and KRA400B weight plate accessory

• K1D2I2B -- Kontour dual display desk mount with FSBI2B portable iPad interface and KRA400B weight plate accessory