Digicom Technology News

The Ricoh Document Governance Index 2012 sets out the impact today’s business environment is having on business-critical document processes – the core interactions that occur regularly and repeatedly within HR, finance, procurement and accounts, driving every organisation, keeping employees on board, cash flowing, and making sure businesses are meeting legal and compliance requirements.


Comparing the 2012 results with what we found in 2009, we can see:

• Business leaders are puzzled by the process priority jigsaw, and as a result many are failing to ensure their critical document processes keep up. Big data, emerging markets and managing multiple vendors were highlighted as the main trends impacting their document processes in 2012.


• Fewer than half have a fully developed and implemented document process management strategy, just a 4 per cent improvement since 2009. Meanwhile, many have set targets outside of a strategic framework, indicating confusion about the best way to ensure they keep up with the pace of change.


• The last three years have seen an inverse shift in priority targets for document processes, with business risk replacing cost as the top priority. But new targets are replacing others, indicating businesses are struggling to fit them all together under a strategic framework.


• Reviews are regular, but are they effective? Most businesses are reviewing document processes regularly, but the majority do not make changes as a result. This indicates businesses are adopting a high-level approach which makes it difficult to fully understand how these processes are being managed, what the bottlenecks are, and how to make improvements – not to mention monitoring the processes and implementing new ways of working on an ongoing basis.

European businesses can gain competitive advantage by mastering business-critical document processes, but the first step in this journey is to develop a rigorous process strategy for the long term.

Working with a specialist partner such as Digicom will help businesses solve the process priority puzzle, by:

• creating a strategy to manage document processes with targets linking to business objectives


• carrying out ongoing reviews that will drive change


• fixing processes that aren’t working, to improve efficiency and effectiveness of the entire business.

Polycom the global leader in open standards-based unified communications (UC), announced significant enhancements to the Polycom® RealPresence® Platform that make it an even more comprehensive and flexible software infrastructure for delivering video collaboration from private, public, and hybrid clouds. The new enhancements also make the RealPresence Platform more universally accessible by ensuring multi-vendor interoperability, eliminating barriers to access, and bringing down the cost for enterprises to video-enable their organizations and for service providers to extend from Video-as-a-Service (VaaS) to expanded Video Collaboration-as-a-Service (VCaaS) offerings delivered from Polycom-powered clouds.


Polycom introduced the industry’s first open standards-based Scalable Video Coding (SVC) protocol, delivering 3X the previous capacity for HD multipoint video calls for greater scalability, dramatically lower TCO, superior performance, and backwards- and forwards-compatibility to protect customer investments. Polycom also today introduced Polycom® RealPresence® Collaboration Server 800s, Virtual Edition, the industry’s first multi-protocol, integrated software MCU that runs on industry-standard servers.

In a related announcement, Polycom introduced RealPresence® CloudAXIS™ Suite, an extension of RealPresence Platform that lets customers extend enterprise-grade video collaboration to users of Skype®, Facebook®, Google Talk™, and business video and UC applications via a browser for B2B and B2C video conferencing with the highest quality, reliability, and security.

“At Polycom, we continue to bolster our RealPresence Platform software infrastructure with interoperability enhancements designed to ensure customers are future-proofed and able to quickly leverage trends such as BYOD, mobile computing, and social networking that offer new opportunities to extend enterprise-grade video conferencing to the masses. Polycom is laser-focused on open standards-based interoperability for two key reasons: first, to protect our customers’ investments and ensure backwards- and forwards-compatibility; second, to remove all impediments that limit the ubiquitous adoption of video collaboration,” said Sudhakar Ramakrishna, president of Products and Services, Polycom.

Below is a brief summary of the announcements made:

• Powerful Polycom® RealPresence® Platform enhancements include industry’s first open standards-based SVC (Scalable Video Coding), with 3X HD multipoint video call capacity for greater scalability, dramatically lower TCO, superior performance, and backwards- and forwards-compatibility to protect customer investments—all available through a software update

• Polycom® RealPresence® Collaboration Server 800s, Virtual Edition, is industry’s first multi-protocol, integrated software MCU that runs on industry-standard servers Polycom extends firewall traversal and security options with Polycom® RealPresence® Access Director™, vastly improving capacity and supported protocols for improved B2B and B2C connectivity

• Building on earlier Polycom RealPresence Platform enhancements, including multi-tenancy support and open APIs, service providers can expand VaaS offerings more efficiently at scale

• In related announcement, Polycom® RealPresence® CloudAXIS™ Suite, an extension of Polycom RealPresence Platform, lets customers extend enterprise-grade video collaboration to users of Skype®, Facebook®, Google Talk™, and business video applications via a browser, for B2B and B2C video conferencing with the highest quality, reliability, and security.

ANZ Banking Group will spend hundreds of millions over five years on technology to attract the next generation of tech-savvy customers amid a spending war by the major banks.

“Customer expectations about what they can expect to do either online or on their mobiles have changed dramatically in recent years and it’s driven by the way they’re conditioned by what other providers do,” he said. “We know that we can’t stand stillbecause it’s a competitive environment.”

Mr Chronican said ANZ’s strategy would involve investing smartphone applications that allow instant money transfers. It would also include transforming bank branches to have more video conferencing suites and better automatic teller machines.

The bank will roll out more than 800 next-generation ATMs from 2013, all of which will be able to handle cash and cheque deposits in real time. Previous ATMs allowed deposits but needed employees to process the funds, which slowed settlement by several days.

ANZ will deploy Cisco video conferencing units to 43 regional branches in a bid to replace roaming financial specialists with a 'hub-and-spoke' approach. The technology is an extension of ANZ's existing Cisco telepresence networks in major city headquarters and provides on-demand access to ANZ's Melbourne specialists from other branches nationwide. ANZ began trialling the regional network in April this year. The system has since been used 150 times by remote staff, including those in the bank's Alice Springs branch, which does not usually have such access. The smaller units, which also provide access to desktop sharing for presentations and application access, are capable of high definition conferencing but will largely function in standard definition with encryption for an average bandwidth requirement of 384 kilobits per second. “We’ve been piloting the use of Cisco’s videoconferencing technology in remote branches and we will be the first bank in Australia to use this technology on a major scale, providing regional customers with better access to specialist advice,” Chronican said.

Australia’s banks are increasingly competing for the younger demographic through smartphone and tablet apps. Commonwealth Bank of Australia received plaudits for its Kaching tool, and ANZ’s goMoney app has already been well received.Banks are facing increasing competitive pressure to make their services mobile. Commonwealth Bank chief information officer Michael Harte recently said that the future of banking lies in recreating the 'old fashioned' banking experience of personalised service using the potential of mobile devices, whole-of-life customer data and real-time transactions.

A report conducted on behalf of Ricoh by Coleman Parkes, entitled Ricoh Document Governance Index 2012, has been compiled from 1,075 interviews amongst C-level executives, directors and other employees in Ireland and throughout Europe. It investigates how document processes – the processes that keep employees on board, cash flowing, and legal requirements satisfied – are being managed, comparing the findings to a benchmark set in 2009.


The report reveals the major global trends impacting businesses operations. These include big data, with 91 per cent of respondents citing the increasing amounts of data they now face as having the most impact on their ability to manage critical processes within their businesses, taking focus and resource away from revenue generating activities. Businesses also identified managing multiple vendors and emerging high growth economies as having a major impact on their organisations, which has in-turn created further amounts of data that they are required to manage.

Crucially, these trends have had a radical impact on business priorities. The research found that in just three years, businesses across Europe, including Ireland, have replaced a focus on cost, efficiency and the environment, with a focus on business risk. 65 per cent of respondents say they have now set targets for business risk in relation to their business-critical document processes, nearly four times as many as in 2009. The importance of transparency with overall business goals was also highlighted, with 64 per cent of respondents saying they set targets for processes to be aligned with overall business goals, compared to just 15 per cent in 2009 confirming the same.

These findings are in stark contrast with the results of the Ricoh Document Governance Index 2009. The focus for European businesses three years ago was basic cost and efficiency, with 67 per cent of businesses setting targets for cost and 59 per cent for efficiency, compared to 43 per cent and 51 per cent today. Environmental sustainability also appears to have been neglected by today’s businesses as they struggle to manage increasing amounts of data, multiple vendors and emerging markets, with only 33 per cent of businesses having a target for it, making it the lowest ranking target compared to three years ago (41 per cent).

“With so much change in the Irish business landscape it’s not surprising that there has been a huge shift in priorities for organisations here over the past three years. In fact, we are seeing the same trends across Europe. Business leaders are now most challenged by the big data threat, managing multiple vendors and also managing emerging market opportunities,” said Chas Moloney, director, Ricoh UK and Ireland. “In this era of uncertainty, reacting to industry trends by diverting resources can increase risk in other areas of the organisation. To prevent this, businesses need to strategically align all critical document processes to ensure all areas of the organisation receive the attention they deserve, are optimised and are prepared to meet the challenges of tomorrow.”

Video communications is becoming pervasive and organisations are adapting their internal communications strategy to accommodate an increasingly dispersed and mobile workforce.

Video conferencing remains a key internal communications technology, but IPTV, streaming video and digital signage are increasingly complementing it. In the past video conferencing perhaps was the stand alone AV solution of choice for communications whether external or internal. It still plays a central role and will continue to do so.

The big news is based around mobile devices, and organisations are rushing to embrace the concept of BYOD Bring Your Own device. The BYOD phenomenon is both real and multi-faceted. Employees are, in their spare time, also consumers who are developing an increasing attachment to the connected world that mobile devices bring which is driving this trend. 

Video is the new audio, with the availability of a consumer-driven infrastructure driving pervasive use but it brings with it corporate challenges. One of the primary concerns is the availability of bandwidth on the network and whether the use of tools such as corporate video will swamp the network. However, this issue can be overcome through multicast technology which enables efficient distribution over the network.

 If you would to discuss your organisations internal communications strategy, please contact Digicom today.

Ricoh Company, Ltd. is advising companies that improving document processes such as sales and marketing, customer communications, customer onboarding, service and support, developing new products, and billing and collection, which are traditionally seen as a strategy primarily for cost reduction, could yield some surprising revenue benefits - in fact, a potential increase of approximately 10 percent to the top line based on a recent IDC white paper sponsored by Ricoh.

The reasoning? Improved document processes can enhance the overall experience of a customer's interaction with an organization. Efficient processes, which allow for greater focus on the customer's needs, can have a positive impact on customer satisfaction, which is critical for retention and revenue growth. On the other hand, customers may flee to competitors if confronted by inefficient and ineffective customer-facing document processes.

These assertions are backed by research reported in a new IDC white paper sponsored by Ricoh, "Organizational Blind Spot: The Role of Document-Driven Business Processes in Driving Top-Line Growth (September 2012)." The white paper is the second major product of Ricoh's new Process Imperative initiative for improved information management. The white paper is based on IDC's recent global study of 1,516 document-driven business process owners and information workers.

Deficient document processes may cause customers to defect, the research revealed. Sixty-nine percent of respondents said they would be less likely to do business with companies having inefficient or ineffective document processes. Sixty percent said they would take their business elsewhere, and 57 percent said they would tell others not do to business with these companies.

The good news is that better document processes have the potential to improve revenue. More than 8 in 10 respondents indicated that optimizing customer-facing document driven business processes would increase revenue - on average by 10.1 percent. This could be achieved by improving customer communications, streamlining the sales and customer on-boarding process, and improving customer support.

"This is great news for executives who are struggling to prioritize business process improvements," said Sergio Kato, Deputy General Manager, Ricoh's Global Marketing Group/Services Business Center. "No longer do they have to wonder if tackling document processes will yield a big enough return to justify the investment. Especially in this economic climate, any process that can both reduce costs and improve revenue is a win-win and should rise to the top of the priority list."

For more information on Digicom's document and information processing solutions, please visit Digicom's website.

Chief is now shipping its kits designed for integrating iPads into AV environments. The kits include the FSBI2B portable iPad interface, which works with the latest two generations of the iPad. The snap fit is designed for easy removal for the user on the go.



The KRA400B weight plate accessory, also available separately, accommodates the minimum weight requirements of K1-series dynamic mounts. The weight allows the gas spring arms to function ideally with the FSBI2B.

• Chief has bundled the portable iPad interfaces with Kontour Series mounts for fast and simple ordering.

• K0W1I2B -- Kontour single display pitch/pivot flush mount with FSBI2B portable iPad interface

• K1C1I2B -- Kontour single display column mount with FSBI2B portable iPad interface and KRA400B weight plate accessory

• K1D2I2B -- Kontour dual display desk mount with FSBI2B portable iPad interface and KRA400B weight plate accessory